• UPDATE : 2020.06.06 15:20 토
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LG Electronics start AI-powered Proactive Customer Care in Europe
Service initiate in France, Germany, Italy, Spain and the UK
승인 | 이동은 기자 | deun_lee@naver.com
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 승인 2019-08-29 11:21:36
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[Mediapen=Lee Dong-eun] LG will launch its innovative AI-infused customer service solution, Proactive Customer Care in Europe starting with France, Germany, Italy, Spain and the UK. The service leverages the company’s advanced ThinQ AI to provide personalized support, alerting users to issues with their LG appliance and offering helpful tips and solutions to maximize performance and long product life. It will initially support LG’s newest front-load washing machines and bottom-freezer refrigerators.

LG Proactive Customer Care is designed to inform LG smart appliance owners of potential problems before they even occur using AI technology. It can expedite technician visits, if needed, and offer guidance on how to keep LG’s products function optimally. 

▲ Source=LG Electronics

The solution service covers everything from installation to maintenance, determining if the customer’s appliance has been installed and is operating correctly. Customers are greeted with a newsletter upon activation and alerted if a problem is detected with detailed instructions on how to resolve the issue. Designed to maximize customer satisfaction, LG Proactive Customer care is a one-stop service for all questions about the supported LG product.

For example, Proactive Customer Care continuously monitors the bottom-freezer refrigerator’s temperature and offers guidance on the best course of action if a fluctuation in temperature exceeding 3°C is detected. The service looks for issues that could potentially cause increases in energy usage and water consumption and provides corrective guidance to improve efficiency and save money. Owners receive regular email reports detailing their appliance’s performance, notification history and current status with reminders for the best time to perform routine maintenance.

“LG Proactive Customer Care is a new paradigm in customer service, one that ensures greater value and peace of mind for owners of our smart home appliances,” said Song Dae-hyun, president of LG Electronics Home Appliance & Air Solution Company. “We will continue to develop innovative smart home solutions for the European market and deliver new ways to enhance convenience for LG appliance owners.”

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