• UPDATE : 2020.06.01 22:46 월
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LG Home Appliances rated No.1 Customer Satisfaction in US
승인 | 이동은 기자 | deun_lee@naver.com
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 승인 2019-09-26 13:32:29
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[Mediapen=Lee Dong-eun] American consumers chose LG home appliances best in industry for product quality and value.

According to the 2019 American Customer Satisfaction Index(ACSI) rating, US consumers rated LG home appliances No.1 in overall customer satisfaction with 82 points.

▲ Source=LG Electronics

The ACSI uses its science-based, proprietary methodology to analyze customer satisfaction for 10 economic sectors and 46 key industries. They measure the satisfaction of US household consumers with the quality of products and services offered by both foreign and domestic firms with significant US market share.

LG also received top rankings in J.D. Power customer satisfaction three years in a row. In the 2019 J.D. Power rankings, LG ranked highest in customer satisfaction for dishwashers, French-door refrigerators, side-by-side refrigerators top-mount freezers and two-door refrigerators.

The comprehensive J.D. Power 2019 Kitchen Appliance Satisfaction Study shows that LG refrigerators achieved the highest score in the following factors: performance, reliability, features, styling and appearance.

“As the most-awarded home appliance brand in customer satisfaction and product quality, LG delivers kitchen and laundry innovations that US consumers can rely on to make life easier,” said David VanderWaal, senior vice president of marketing of LG Electronics USA. “When shopping for a new home appliance, check the facts and shop with confidence that you’re getting the best in performance and quality, along with cutting-edge innovation and design with LG.”

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